Return Policy

Last updated: Sept 2025

At Midnight Drip Supply, your satisfaction is our priority. We’ve created a transparent and hassle-free return process to ensure your shopping experience is risk-free and trustworthy. If you're not 100% satisfied with your order, we’re here to help.

For details about refunds and payment reversal timelines, please also review our Refund Policy and Billing Terms and Conditions.

✅ 1. Return Eligibility

You may return eligible items under the following conditions:

  • Returns must be initiated within 14 days of the delivery date
  • Items must be unused, unwashed, and in their original packaging
  • Proof of purchase (order number or receipt) must be provided
  • Items must be returned with all included accessories or tags intact

🚫 2. Non-Returnable Items

Certain products are not eligible for return:

  • Final Sale items
  • Gift cards
  • Customized or special-order products

Please read the product description carefully before purchase.

⏱️ 3. Return Timeframe

Returns must be requested and the item postmarked within 14 calendar days of delivery. We recommend using a trackable shipping method.

If you're unsure whether your product qualifies, contact our support team at support@midnightdripsupply.com or visit our Contact Us page.

📦 4. Return Process

Here’s how to initiate a return:

  1. Submit a Return Request
    Email us at support@midnightdripsupply.com with your order number and reason for return.
  2. Receive Prepaid Shipping Label
    We’ll send you a prepaid shipping label via email (USA only).
  3. Pack the Item Securely
    Use the original packaging if possible.
  4. Drop it Off
    Send it via FedEx, UPS, or DHL using the provided label.

Once we receive and inspect the item, we’ll notify you via email and proceed to process your refund as outlined in our Refund Policy.

🚚 5. Return Shipping Costs

We’ve got you covered.

  • Midnight Drip Supply pays for return shipping on all eligible returns within the United States.
  • For returns initiated outside of the approved window or under exceptional conditions, shipping costs may apply (case-by-case basis).

Please refer to our Shipping Information page for details on delivery carriers and processing times.

🔁 6. Exchanges & Store Credit

We currently do not offer direct exchanges.

However, you may:

  • Return the item for a full refund (if eligible)
  • Place a new order for the preferred item
  • Request a store credit instead of a refund (optional)

Let us know your preference during the return request process.

🔁 7. Refund Timeline

Once your return is received and inspected, refunds are typically processed within 5–7 business days to your original payment method. You'll be notified by email once your refund has been issued.

For detailed refund terms, view our Refund Policy.

📌 8. Exceptions and Notes

  • Items returned outside the 14-day window may be rejected
  • Items not returned in original condition may incur a restocking fee or be non-refundable
  • If your item arrived damaged, please Contact Us within 48 hours of delivery

❓ 9. Return FAQs

Q: How long does the return process take?
A: Once we receive your item, we typically process the return within 2–3 business days. Refunds are issued in 5–7 business days. See Refund Policy for details.

Q: Can I return a sale item?
A: No. Sale and clearance items are final sale and not eligible for return or refund.

Q: What if I lost my return label?
A: Contact Us at support@midnightdripsupply.com and we’ll resend it.

📞 Need Help?

We’re always here to assist you.

Email: support@midnightdripsupply.com

Phone: +1 409-232-7170

Address: 5900 Balcones Drive, Suite 100 Austin TX78731 United States

Contact Form: Click Here

Support Hours: Monday to Friday 9:00 AM to 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

🔗 Related Policy Pages