Welcome to the Midnight Drip Supply Help Center. Below youāll find answers to our most commonly asked questions about shopping with us.
šļø Ordering
Q: How do I place an order?
Simply browse our website, add your favorite products to your cart, and check out using our Secure Checkout system. You'll receive an order confirmation via email within minutes.
Q: Can I change or cancel my order after placing it?
If you need to make changes, Contact Us within 12 hours of placing your order. After processing begins, changes may no longer be possible. Visit our Contact UsĀ page to reach us quickly.
Q: What payment methods do you accept?
We accept:
- Visa, Mastercard, Amex, Discover
- PayPal
- Shop Pay, Apple Pay, Google Pay
- Venmo
See full details in our Billing Terms and Conditions.
š Shipping
Q: Do you offer free shipping?
Yes! We offer free shipping across the USA ā no minimum purchase required.
Learn more on our Shipping Information page.Ā
Q: How long does shipping take?
- Processing: 2ā3 business days (MonāFri)
-
Delivery: 5ā6 business days (MonāFri)
Total estimated time: 7ā9 business days
Q: Which carriers do you use?
We ship through trusted providers: FedEx, UPS, and DHL.
Q: Will I receive tracking information?
Yes. Youāll receive a tracking number via email once your order ships.
š Returns & Refunds
Q: Whatās your return policy?
We offer a 14-day return window for eligible items. Products must be unused and in original packaging.
We cover the cost of return shipping.
Read the full Return Policy.
Q: How long do refunds take?
Once we receive and inspect the returned item, refunds are issued to the original payment method within 5ā7 business days.
See our Refund PolicyĀ for complete details.
Q: Can I return a sale item?
No. Sale or discounted items are non-returnable and non-refundable.
š Account & Security
Q: Do I need an account to place an order?
No, but creating an account helps you track orders faster and view your purchase history.
Q: Is your checkout secure?
Absolutely. Our checkout is SSL-encrypted, PCI DSSācompliant, and powered by Shopify Payments. Learn more on our Secure CheckoutĀ page.
š§¾ Payments & Billing
Q: When will I be charged?
Youāll be charged immediately after placing your order. A confirmation email and digital receipt will follow.
Q: Can I get an invoice?
Yes. Contact Us at support@midnightdripsupply.com or visit the Contact UsĀ page to request a formal invoice.
š¦ Damaged or Lost Items
Q: My package was lost or damaged ā what do I do?
Weāre here to help. Contact Us right away if your item was lost or arrived damaged. Weāll investigate and either resend or refund based on your preference.
Start here: Contact Us
š© Still Need Help?
If your question isnāt listed here, donāt worry ā weāre just a message away.
Email: support@midnightdripsupply.com
Phone: +1 409-232-7170
Address: 5900 Balcones Drive, Suite 100 Austin TX78731 United States
Contact Form: Click Here
Support Hours: Monday to Friday 9:00 AM to 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
